Terms and Conditions
Charta Global will:
- Adhere to the highest level of sustainability while meeting the needs of the customers and consumers we serve.
- Purchase forest based paper products, base paper or pulp from sustainable sources and ensure complete traceability of these products.
- Comply with all legal and regulatory requirements, and when feasible, adopt more stringent standards that provide environmental protection.
- Treat our employees, and the communities in which we operate, with the highest level of respect.
A quotation not accepted within 3 days may be changed. It is understood that this accepted quotation is binding to all parties. Paper included in this quotation is subject to paper market fluctuation, and is billed at market cost at the time of production. None of the terms or conditions hereof may be modified, supplemented or deleted other than in writing, duly executed by an authorized Charta Global employee. When accepted, this constitutes the agreement between customer and Charta Global for the goods to be sold and/ or services performed by Charta Global. Charta Global hereby objects to any additional or different terms contained in any document or in any other form supplied by customer, unless agreed to in writing by Charta Global. Quotations are based on the accuracy of the specifications provided by customer.
Customers can be confident that products sold under Charta Global go well beyond simple environmental compliance. Charta Global’s procurement policy ensures that all products meet established, verified environmental standards. All products are produced from environmentally friendly sources that are 100 percent legal origin, including recycled or rapidly renewable fibre. No wood from endangered or high-conservation forests is used. Charta Global promotes environmentally responsible, socially beneficial and economically viable forest management practices that ensure products use only legal and sustainable timber. Our suppliers must conduct extensive and independent, third-party audits of any forests they own or manage prior to harvesting any materials. In addition, our suppliers must demonstrate a commitment towards sustainable forest practices, following 100 percent legal compliance of the country of origin and/or obtaining industry recognized certification from such groups, Program for the Endorsement of Forest Certification (PEFC) or The Indonesian Ecolabelling Institute (LEI). In addition:
- Suppliers’ logging and paper manufacturing processes must conform with the environmental laws and regulations of the countries of origin
- Suppliers must demonstrate the use of environmentally sound processes in all its operations including waste management, energy management, water management and the management of hazardous substance and other emissions.
- Charta Global supports initiatives to improve transparency on sustainability issues in the entire paper supply chain.
- Charta Global supports all on-going forest protection discussions that seek consensus resolution through dialogue with all stakeholders.
In sum, Charta Global only works with suppliers who demonstrate a social commitment towards the community in which they operate. This includes activities such as extensive Corporate Social Responsibility programs and community development, including education, health and community training programs.
Claims for defects damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, Charta Global and the customer agree that the job has been accepted. By accepting the job, the customer acknowledges that Charta Global has fully satisfied all terms, conditions, and specifications.