Terms and Conditions

Sustainable Standards

Charta Global will:

Quoting policy

A quotation not accepted within 3 days may be changed. It is understood that this accepted quotation is binding to all parties. Paper included in this quotation is subject to paper market fluctuation, and is billed at market cost at the time of production. None of the terms or conditions hereof may be modified, supplemented or deleted other than in writing, duly executed by an authorized Charta Global employee. When accepted, this constitutes the agreement between customer and Charta Global for the goods to be sold and/ or services performed by Charta Global. Charta Global hereby objects to any additional or different terms contained in any document or in any other form supplied by customer, unless agreed to in writing by Charta Global. Quotations are based on the accuracy of the specifications provided by customer.

Procurement Policy

Customers can be confident that products sold under Charta Global go well beyond simple environmental compliance. Charta Global’s procurement policy ensures that all products meet established, verified environmental standards. All products are produced from environmentally friendly sources that are 100 percent legal origin, including recycled or rapidly renewable fibre. No wood from endangered or high-conservation forests is used. Charta Global promotes environmentally responsible, socially beneficial and economically viable forest management practices that ensure products use only legal and sustainable timber. Our suppliers must conduct extensive and independent, third-party audits of any forests they own or manage prior to harvesting any materials. In addition, our suppliers must demonstrate a commitment towards sustainable forest practices, following 100 percent legal compliance of the country of origin and/or obtaining industry recognized certification from such groups, Program for the Endorsement of Forest Certification (PEFC) or The Indonesian Ecolabelling Institute (LEI). In addition:

In sum, Charta Global only works with suppliers who demonstrate a social commitment towards the community in which they operate. This includes activities such as extensive Corporate Social Responsibility programs and community development, including education, health and community training programs.

Claims Policy

Claims for defects damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, Charta Global and the customer agree that the job has been accepted. By accepting the job, the customer acknowledges that Charta Global has fully satisfied all terms, conditions, and specifications.